• Estimated Time of Arrival (ETA): ETAs can be found on each product's description page. However, delays may occur due to publisher/creator delays or shipping issues from our suppliers. Rest assured, we'll keep you in the loop with updates.
• Mixed Orders: If you've ordered both pre-order and in-stock items, we will hold the entire order until everything is available. Should you wish to receive your in-stock items sooner, we can offer split shipping which would be for an additional fee. This is most likely our $10 flat fee but we will confirm this with you at the time of your request.
• Cancellations: If you find you need to cancel, you can do so without a fee within 14 days of the product's release date. Just give us a shout as soon as you can. Pre-order cancellations will not be accepted less than 14 days from product release.
• High-Demand TCG Products: The popularity of some items means we receive allocation information about six weeks before release. Should pre-orders exceed our allocation, we'll prioritise based on pre-order date - first in, first served. Any affected customers will be notified and offered a store credit or full refund.
• Allocation and Release Updates: If there are any changes to our allocation, release dates or shipping updates that impact your pre-order, every effort will be made to keep you updated.

At The Collectivist, we understand the excitement of getting your hands on new games and cards, and we want to get them to you as soon as possible. We've put together this shipping policy to help you understand the process and estimated delivery times.

ORDER PROCESSING

• Orders placed before 12 PM AEST will be processed and shipped out the same day.
• Orders placed after 12 PM AEST will be processed the following day.
• Orders placed on weekends and holidays will be processed the next business day.
• Please note that processing times may be delayed, as we are brand new and may also vary during high-volume periods such as holidays.

ESTIMATED DELIVERY TIMES

• Domestic orders: 3-5 business days

• International orders: 7-10 business days

• Please note that these are estimated delivery times and may vary depending on your location, shipping method and the carrier. A lot out of our control but we will try out best to get your order to you as quick as we can.

SHIPPING COSTS

Domestic:

• Standard Post (includes tracking) - flat rate of $10.00.
• Express Post - shipping costs will be calculated at checkout based on the weight of your order and shipping destination.

• Shipping costs will be calculated at checkout based on the weight of your order and shipping destination.

TRACKING YOUR ORDER

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
• You can track your order through the carrier's website. These details will be provided to you.

DELIVERY ISSUES

• If you have not received your order within the estimated delivery time, please contact us and we will investigate the issue.
• If an order is returned to us as undeliverable, we will contact you to arrange a redelivery. Additional shipping fees may apply.

CUSTOMS AND IMPORT TAXES

• International orders may be subject to customs and import taxes.
• The Collectivist is not responsible for any customs and import taxes that may apply.
• Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

As always, if you have any questions or need assistance, please contact us for more information. Thanks for choosing The Collectivist!

At The Collectivist, we want you to be completely satisfied with your purchase. However, if for any reason you're not, we offer a 30-day return policy for eligible items. Please read this policy in conjunction with our Terms of Service.

ELIGIBILITY

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging and re-sellable. Unfortunately, certain items are not eligible for return, including TCG sealed products, singles, and gift cards. We require a receipt or proof of purchase to complete your return.

CONDITIONS FOR RETURNS

We do not offer refunds or exchanges for change of mind. However, we will offer a refund or exchange if an item has a major problem, such as:

• A problem that would have stopped someone from buying the item if they had known about it
• Being unsafe
• Being significantly different from the sample or description
• Not doing what we said it would, or what you asked for and can’t be easily fixed.

PROCESSING YOUR RETURN

Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days. You will be responsible for paying for your own shipping costs for returning your item.

Looking to give the gift of choice? Our gift vouchers are the bee's knees, perfect for every collector out there.

Here's the fine print.

Purchase and Redemption: 

Our gift vouchers come in a variety of values, easy to purchase and even easier to redeem. They're digital, fast, simple, and no trees harmed in the process.

Once purchased, you'll get an email with all the details.

Expiry: 

Your gift voucher will last for a full 3 years from the date of supply. That’s the law, and we’re all for it!

No Additional Fees: 

Our gift vouchers have no hidden fees or post-supply charges once you’ve made your purchase.

Non-Refundable: 

Gift vouchers are non-refundable and can't be exchanged for cash.

Lost Vouchers: 

If your gift voucher vanishes into the shadow realm, get in touch. We'll do our best to see how we can help and track it down, but we can't promise miracles.

Got any questions or need a little guidance?

You know the drill—reach out to us anytime. Thanks again for choosing The Collectivist!