Shipping Policy

Shipping Policy

At The Collectivist, we understand the excitement of getting your hands on new games and cards, and we want to get them to you as soon as possible. We've put together this shipping policy to help you understand the process and estimated delivery times.

ORDER PROCESSING

  • Orders placed before 12 PM AEST will be processed and shipped out the same day.
  • Orders placed after 12 PM AEST will be processed the following day.
  • Orders placed on weekends and holidays will be processed the next business day.
  • Please note that processing times may be delayed, as we are brand new and may also vary during high-volume periods such as holidays.

ESTIMATED DELIVERY TIMES

  • Domestic orders: 3-5 business days

  • International orders: 7-10 business days

  • Please note that these are estimated delivery times and may vary depending on your location, shipping method and the carrier. A lot out of our control but we will try out best to get your order to you as quick as we can.

SHIPPING COSTS

Domestic:

  • Standard Post (includes tracking) - flat rate of $10.00.
  • Express Post - shipping costs will be calculated at checkout based on the weight of your order and shipping destination.
International:
  • Shipping costs will be calculated at checkout based on the weight of your order and shipping destination.
Shipping costs will be calculated at checkout based on the weight of your order and shipping destination.

    TRACKING YOUR ORDER

    • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
    • You can track your order through the carrier's website. These details will be provided to you.

    DELIVERY ISSUES

    • If you have not received your order within the estimated delivery time, please contact us and we will investigate the issue.
    • If an order is returned to us as undeliverable, we will contact you to arrange a redelivery. Additional shipping fees may apply.

    CUSTOMS AND IMPORT TAXES

    • International orders may be subject to customs and import taxes.
    • The Collectivist is not responsible for any customs and import taxes that may apply.
    • Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

    As always, if you have any questions or need assistance, please contact us for more information. Thanks for choosing The Collectivist!